Downsizin
We are reluctantly downsizing from a Class A to a TT. Not because of the gas prices fortunately. We are getting out of the camp ground hosting business and my wife will not drive the 'monster'. We are cosigning our 36' 2000 Winnebago Chieftain DP soon. Our plan for next year is to do the Around the US trip - AZ - WA - ME - FL - AZ with a TT.
We like to have a Toyota 4Runners as a tow vehicle and a 2WD V8 4Runner is listed at around 7200 lbs towing capacity. We have started looking at TTs. We will need a slide. Any experiences and recommendations?
RE: Mobile RV service Phoenix ?
My experience with OrangewOOd is when it's fixed, it's fixed, again this is my experience with this business. Another thing that is important to me is their customer service, willing to listen! Great bunch of people there!
LUeno
We spent 1/2 hour on the phone with the manager of Orangewood discussing a job that they did for us. Positives: friendly and helpful - got us into the shop in a hurry. Negatives: We were invoiced for work that was not done. 3 hours after the work was done the refrigerator they 'repaired' was not working again. We took our RV to another shop and after another 2 hours of sitting in a waiting room found out from the shop manager and the technician that the work that we were billed for by Orangewood had not been done. The second place we went to fixed the problem and found another problem overlooked by Orangewood. These were not difficult or time consuming repairs. We think that the service technician 'dry labbed' the repair.
We called Orangewood and the service manager told us that the work had not been done because 'we were in a hurry' and if it had we would have been billed more. This didn't explain why the work was on the invoice as having been done. He refused to refund our money. We then talked to the location manager who after much discussion told us basically in so many words tough, you are 150 miles away and won't be back here in 6 months and we don't care. He refused to refund our money too after wailing for some time about how we were hurting his feelings.
We will have to protest the charge on our credit card (the manager says this happens a lot to them and he didn't seem to mind) and if that is not successful we will sue in small claims court. Orangewood says a lot of nice things about customer service and doing the work right the first time but when it comes right down to it, they are just words. I can tell you from experience that they have a 2.5 hour warranty. It was just too bad our refrigerator failed again after 3 hours when we were 150 miles down the road.
